Contact information
CONTACT US
We're Here to Help
Have a question about our products, your order, or body safety education? We're here to support you.
Email Us (Fastest Response)
General Inquiries & Customer Support:
support@safekidspath.com
Response Time:
- Monday-Friday: Within 24 hours (usually same-day)
- Weekends/Holidays: Within 48 hours
What to Include in Your Email
To help us assist you quickly, please include:
For Order Questions:
- Your order number (found in your confirmation email)
- Your email address used for the order
- Clear description of your question or issue
- Photos (if reporting damage or defects)
For Product Questions:
- Your child's age
- Specific concerns or questions
- Which book(s) you're asking about
For Bulk/Wholesale Inquiries:
- Quantity needed
- Organization type (school, therapy practice, nonprofit, etc.)
- Delivery timeline
- Tax-exempt status (if applicable)
Phone Support
Coming Soon
We're currently email-only to ensure every customer gets a thorough, documented response. Phone support will be available in early 2025.
Need immediate help? Email support@safekidspath.com—we respond quickly!
Business Hours
Customer Support:
Monday-Friday, 9am-5pm EST
Order Processing:
Monday-Friday, 9am-2pm EST (same-day shipping cutoff)
Closed:
Weekends and major U.S. holidays
Mailing Address
Safe Kids Path
3100 Scott drive
STE 201
Austin Texas
78734
Note: For fastest service, please email us rather than mailing letters. Email responses are typically same-day; mail responses may take 5-7 business days.
Common Reasons to Contact Us
📦 Order Status & Shipping
- "Where is my order?"
- "I need to change my shipping address"
- "My tracking number isn't working"
- "When will my pre-order ship?"
Email: support@safekidspath.com
Include: Order number and tracking number (if available)
💔 Damaged or Defective Products
- "My box set arrived damaged"
- "Pages are missing or misprinted"
- "The box is crushed"
Email: support@safekidspath.com
Include: Order number, photos of damage, description
Timeframe: Contact us within 7 days of delivery
📚 Product Questions
- "Which version is right for my child?"
- "Are these appropriate for a 3-year-old?"
- "Can I see sample pages?"
- "Will this work for special needs children?"
Email: support@safekidspath.com
Include: Your child's age and specific questions
🏫 Bulk Orders & Wholesale
- Schools, preschools, daycares
- Therapy practices, counseling centers
- Nonprofit organizations
- Parent groups
- 10+ box sets
Email: support@safekidspath.com
Subject Line: "Bulk Order Inquiry"
Include: Quantity needed, organization type, timeline
🎁 Gift Orders
- "Can I add a gift message?"
- "Can I ship to multiple addresses?"
- "Is gift wrapping available?"
Email: support@safekidspath.com
Note: Our premium magnetic box is already gift-ready!
💰 Returns & Refunds
- Damaged products
- Wrong item received
- Missing items
Email: support@safekidspath.com
See our: Refund Policy for complete details
📰 Press & Media Inquiries
- Interview requests
- Product reviews
- Media features
- Partnership opportunities
Email: support@safekidspath.com
Subject Line: "Press Inquiry"
🤝 Partnership & Collaboration
- Influencer collaborations
- Affiliate programs
- Educational partnerships
- Nonprofit partnerships
Email: support@safekidspath.com
Subject Line: "Partnership Inquiry"
Before You Contact Us
Check our FAQs first—your question might already be answered:
- [Shipping Policy] - Delivery times, tracking, international shipping
- [Refund Policy] - Returns, exchanges, damaged items
- [Product FAQs] - Age ranges, content, usage tips
- [Terms of Service] - General policies and legal information
Still need help? We're here! Email support@safekidspath.com
Follow Us
Instagram: @safekidspath
Facebook: facebook.com/safekidspath
TikTok: @safekidspath
Stay connected for:
- Body safety tips for parents
- Reading strategies
- Customer stories
- New product launches
- Parenting resources
What to Expect When You Contact Us
✅ Real People: You'll hear from actual Safe Kids Path team members (not bots)
✅ Fast Response: Most emails answered within 24 hours
✅ Helpful Solutions: We solve problems, not make excuses
✅ Privacy Respected: Your information is never shared
✅ No Judgment: We're parents too—we get it
We're Not Therapists or Counselors
Important: While we're happy to answer questions about our products, we cannot provide:
- Therapy or counseling services
- Advice on suspected abuse situations
- Diagnosis or treatment of trauma
- Legal or medical advice
If your child has experienced abuse or you suspect abuse:
RAINN National Sexual Assault Hotline: 1-800-656-HOPE (4673)
Childhelp National Child Abuse Hotline: 1-800-422-4453
National Domestic Violence Hotline: 1-800-799-7233
Our books are preventative education tools. For situations requiring professional intervention, please contact qualified therapists, counselors, or authorities.
Feedback & Suggestions
We love hearing from parents!
Your feedback helps us improve our products and create better resources for families.
Email us your:
- Product reviews
- Success stories
- Suggestions for improvement
- Ideas for new books
- Feature requests
Email: support@safekidspath.com
Subject Line: "Feedback"
Want to leave a public review? Check your order confirmation email for a link to leave a review on our website.
Wholesale & Educator Discounts
Are you a:
- Teacher or school administrator
- Licensed therapist or counselor
- Social worker
- Nonprofit organization
- Educational institution
We offer special pricing for bulk orders and qualified professionals.
Email: support@safekidspath.com
Subject: "Educator/Wholesale Inquiry"
Include: Organization name, tax ID (if applicable), quantity needed
Report a Problem
Website Issues:
- Broken links
- Checkout errors
- Page loading problems
- Mobile display issues
Email: support@safekidspath.com
Subject: "Website Issue"
Include: Browser type, device, screenshot (if possible)
Security Concerns: If you discover a security vulnerability on our website, please report it immediately to support@safekidspath.com with "SECURITY ISSUE" in the subject line.
Language Assistance
Currently, our customer support is available in English only.
We hope to offer Spanish-language support in the future. Thank you for your patience.
Accessibility
We're committed to making our website accessible to all users.
If you experience accessibility barriers on our website:
Email support@safekidspath.com with "Accessibility Issue" in the subject line.
We'll work to resolve the issue promptly.
Safe Kids Path
Protecting children through education
📧 support@safekidspath.com
🌐 safekidspath.com
Thank you for trusting Safe Kids Path to help protect your child. We're honored to be part of your family's safety journey.